Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
We have a 30-day return policy, which means if you don't love something you can send it back to us within 30 days of ordering it. We can now provide you with a return shipping label and the shipping fee will be deducted from your refund.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the proof of purchase.
You'll be refunded as soon as your package is accepted by our returns department. Once it has been accepted it can take up to 5 working days for the money to reach your original payment method.
To start a return, you can contact us at support@chippit.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@chippit.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.